Quality Control
at Every Stage
Our quality control process covers the full production cycle -- from raw material verification through in-production checks to pre-shipment inspection of finished goods and packaging. Every order is checked against the specifications and samples confirmed with you before production begins.
We do not claim certifications or test results we have not obtained. What we describe here reflects the actual checks we carry out on each order.
Raw Materials
Wood, fabric, hardware, and packaging materials are checked on arrival against agreed specifications.
In-Production
Dimensions, assembly, and finish are verified during production runs before the batch is completed.
Pre-Shipment
Finished goods and packaging are inspected against confirmed samples and order requirements.
Issue Handling
Any non-conforming items are documented, and corrective actions are communicated before shipment.
In-Production Inspection
During ManufacturingChecks are carried out during production, not only at the end. This allows issues to be identified and corrected before the full batch is completed. The following items are checked against the confirmed product specifications and approved sample.
Material Verification
Wood grade, fabric type, hardware finish, and color are compared against the confirmed specifications.
Dimensions & Tolerances
Key dimensions are measured and checked against the approved drawings or spec sheet.
Assembly & Structural Integrity
Joints, connections, and load-bearing parts are inspected for correct assembly and stability.
Surface & Finish Quality
Surfaces are checked for scratches, uneven coating, staining, or other visible defects.
Component Consistency
Hardware, fabric panels, and accessories are checked for consistency across units in the batch.
When issues are found during production
Non-conforming units are set aside. Depending on the nature of the issue, affected units are reworked or replaced. Production continues with corrected parameters before the batch is finalized.
Pre-Shipment Inspection
Finished Goods & PackagingBefore any shipment is released, finished goods are pulled from the completed batch and inspected against the confirmed sample and order requirements. Packaging is inspected separately to verify labeling, protection, and presentation.
Finished Product Checks
Appearance & Visual Quality
Color, finish, surface condition, and overall visual presentation compared to approved sample.
Dimensions
Key measurements verified against confirmed spec sheet or drawing.
Assembly & Functionality
Moving parts, attachments, and load-bearing components checked for correct function.
Hardware & Accessories
All included hardware, fasteners, and accessories verified for type, quantity, and condition.
Logo & Branding Elements
Custom logo placement, color, and print quality checked against confirmed artwork.
Quantity Verification
Carton count and unit count per carton verified against the packing list.
Packaging Checks
Amazon orders: FNSKU label verification is performed before cartons are sealed.
Sample, Bulk & Spec Verification
Bulk production is checked against three reference points: the agreed specifications, the approved sample, and the confirmed order requirements. All three must align before shipment is released.
Agreed Specifications
- Confirmed product spec sheet or drawing
- Material types and grades
- Dimensions and tolerances
- Color references and finish standards
- Hardware and accessory specifications
Approved Sample
- Approved pre-production or counter sample
- Visual reference for color and finish
- Structural and assembly reference
- Branding placement and print quality
- Packaging appearance reference
Order Requirements
- Confirmed quantity and carton count
- Labeling and FNSKU requirements
- Packaging type and protection level
- Shipping marks and destination details
- Any order-specific instructions
How verification works in practice
Before production begins, we confirm the product specifications and sample with you. During pre-shipment inspection, the finished goods are physically compared to the approved sample and checked against the confirmed spec sheet. Discrepancies are documented and communicated to you before the order is shipped. We do not ship orders with unresolved quality issues without your knowledge.
Inspection Photos & Records
Shared With Every OrderWe document inspections with photos and written records. These are shared with you as part of the order process. Records include inspection stage, date, items checked, findings, and any corrective actions taken.
Inspection Report
A written record covering inspection date, stage, items checked, pass/fail status, and any defects found. Shared at pre-shipment stage.
Photo Documentation
Photos taken during inspection covering materials, dimensions, finish, assembly, packaging, and labeling. Organized by inspection stage.
Corrective Action Record
When issues are found, a corrective action record documents what was found, what was done, and the outcome before shipment.
Quality Feedback & Issue Handling
If a quality issue is identified before or after shipment, we treat it as a priority. Our process for handling quality feedback is straightforward and documented.
Report the Issue
Contact us with a description of the issue, photos of the affected units, and the order reference. The more detail you provide, the faster we can respond.
Assessment
We review the reported issue against the confirmed specifications, approved sample, and inspection records. We confirm whether the issue falls within or outside the agreed acceptance criteria.
Communication
We respond with our assessment and a proposed resolution. This may include rework, replacement of affected units, a credit, or another agreed solution depending on the nature of the issue.
Resolution & Follow-up
The agreed resolution is carried out and documented. For repeat orders, findings are recorded to prevent the same issue from occurring again.
Our commitments
- We do not ship orders with known unresolved quality issues without informing you.
- Inspection records and photos are shared as part of the order process.
- Quality feedback is treated as a priority, not a formality.
- We do not claim certifications or test results we have not obtained.
Have a quality question?
If you have a question about our inspection process, want to discuss quality requirements for your order, or need to report an issue, contact us directly.
Contact Us